Absolutes of Excellence
A career with Delphi, a passion for excellence
Delphi's Absolutes of Excellence describe the attitude we need and expect from all of our employees and business partners.
- Focus: Your customer. Our customers are the focus of each job and all business processes. Do we pass this test all of the time? If we don't, the job or process is waste. Pay attention to customer focus now and in the future.
- Performance goal: Do it right the first time, every time. Our goal is to do it right the first time, every time. We all know it is our goal for others, what about our expectations for ourselves? If you expect nothing less than the best, remember so does the customer.
- Method: Innovation and continuous improvement. This is part of Delphi's culture and is expected by our customers. What can you do to seek and embrace change?
- Control: Customer Feedback. Customer feedback controls the entire process. If the customer says we are doing poorly, then we are. How do you accept customer feedback? Once we accept feedback, the process will get easier.
- People: Caring. We must care about our customers, jobs, business, and each other. What do you care about? Excellence is not mechanical. It is really within us.
- Style: Teamwork. Working together eliminates the idea of an "internal customer," a concept that can deflect the focus of the real customer. Are you a team player?
- Reward: Recognition and security. Having enthused customers means job security. Having dissatisfied customers puts us all at risk, remember that. What must we do? We must recognize and celebrate excellence. Our customers will recognize our excellence.
